Frequently Asked Questions
Everything you need to know about Glico's snacks and sweets.
Are Glico products suitable for vegetarians?
Many of our products, including several Pocky and Pretz flavors, are vegetarian-friendly. However, some items may contain gelatin or animal-derived ingredients. Please check the specific ingredient list on the product page for detailed dietary information.
How do you ensure chocolate products don't melt during shipping?
We take great care in packaging our chocolate items. During warmer months or for shipping to hot climates, we recommend selecting our insulated shipping option which includes cold packs to maintain product integrity.
Where can I find the expiration date on the packaging?
The 'Best Before' date is printed clearly on the back or bottom of every Glico package. We ensure that all products shipped from our official shop have a minimum shelf life of at least 3 months unless stated otherwise.
Do you offer international shipping?
Currently, the Glico Official Shop ships to select regions. You can verify if we deliver to your location by entering your zip code at checkout. Shipping fees and delivery times vary based on the destination.
What is your return policy for food items?
To ensure food safety and quality, we cannot accept returns on food products once they have been delivered. If your order arrives damaged or if you receive the wrong item, please contact our customer support within 7 days for a replacement or refund.
Are there any allergen warnings I should be aware of?
All Glico products list common allergens such as milk, wheat, soy, and nuts on the packaging. Our facilities follow strict cleaning protocols, but we advise customers with severe allergies to review the 'May Contain' statements on each product.