Returns & Exchanges

At Glico Official Shop, we strive for the highest quality in every snack; however, due to the perishable nature of food items, we only accept returns for damaged or incorrect products within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email with your order number and clear photos of the damaged or incorrect snack items.

• 2.
  Review Process

  Our quality assurance team will review your request within 48 hours to verify the condition of the products and approve the return.

• 3.
  Secure Packaging

  Once approved, place the items in their original packaging to ensure they are protected during the return transit to our warehouse.

• 4.
  Refund or Replacement

  Choose between a full refund to your original payment method or a complimentary replacement shipment of your favorite Glico treats.